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Win 10 laptop not seeing a network via Wi-Fi, Ethernet OK

Win 10 laptop not seeing a network via Wi-Fi, Ethernet OK

Win 10 laptop not seeing a network via Wi-Fi, Ethernet OK

Our local church laptop stopped booting into Windows 10 so I took it home, did a repair install and downloaded all the updates using a Wi-Fi connection with my home router.

 

Back at the church, the laptop detects several local networks that are in range, but it doesn’t detect the network that it needs to detect in order to access the internet. Other laptops have no difficulty detecting the correct network. The only way this church laptop can access the internet is via an Ethernet cable. The router is a TP-Link Archer A5.

 

It is running Windows Defender. The wireless adapter settings look OK to me, it is set to detect IP addresses automatically etcetera, and Device Manager claims it is working OK. I have noticed a couple of strange issues. When I tried to reset the IP settings by typing netsh winsock reset etcetera at an elevated command prompt, the window wouldn’t accept any spaces when the space bar was pressed  so I got netshwinsockreset so the command failed. Also, when I tried to install the PRTG Network Monitoring program, and tried to choose English instead of German, the two choices flickered and installation froze. The same program installs fine on my laptop.

 

I don’t think this is a hardware issue, so that seems to point to Windows 10? Help, please!!!!!

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