Unable to Update Dell Laptop to Win 10 Pro 21H1
I have successfully been able to update all of our family computers to Windows 10 version 21H1, except for my Dell Latitude E6440 laptop, which is being very stubborn.
It currently has Windows 10 Pro version 20H2, but whenever I try to install the update to 21H1, it always freezes at the point where the update says “working on updates 48%. Don’t turn off your PC. This will take a while.”
In addition, when I’ve tried to do a Windows 10 Repair with an in-place upgrade using 20H2, to possibly help prepare the way for upgrading to version 21H1 it also fails at the same “working on updates. 48%” point, plus it gives me the additional error message of “The installation failed in the First_Boot phase with an error during Sysprep_Specialize operation”.
Here’s what I’ve tried so far:
- Ran chkdsk /F
- Checked Device Manager for errors (none were found, but I did find two drivers that said they could be updated, so i did so (AMD Radeon HD8600M Series Display Driver and Microsoft RRAS Root Enumerator Driver)
- Turned off Windows Defender and Malwarebytes
- Ran SFC /SCANNOW
- Ran the DISM Restorehealth command
- Ran the Windows Update Troubleshooter
- Turned off Hybernation mode in the power options
- Tried updating Windows using a cleanboot via turning off non-Microsoft services using MSCONFIG
- Renaming the C:windowssoftwaredistributiondownload folder
I’ve also tried doing the Windows 10 Pro version 21H1 using the Windows 10 Update Assistant, and also by using the Setup.exe file and other installation files from the Media Creation Tool.
This laptop has never had any trouble accepting Windows updates before, so I’m really frustrated, and would really appreciate your advice on what to try next.
Otherwise, I will have to try restoring a Macrium Reflect image from about a month ago in hopes that might work.
Thanks in advance for your assistance.
Edited by Torvald, Today, 04:59 PM.