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New modem won’t show up on Windows 10 laptop’s network connections

New modem won't show up on Windows 10 laptop's network connections

New modem won’t show up on Windows 10 laptop’s network connections

A week and a half ago I installed a new modem from xfinity.  It has no problem with showing up/connecting for every device in my household (other computers, smartphone, roku, etc) but it does not show up/connect on my laptop.  Other available networks do show up, including my xfinity open network (which I can connect to but would prefer not to connect to because it’s open/drops after a few minutes).  I have not had any issues with connections/modems prior to this.

 

I have tried disabling/enabling the network adapter as well as uninstalling/reinstalling it.  I have checked for updates and it claims to be up-to-date.  I have restored my laptop to an earlier point and reached the same results.  I have run through Win10’s offered diagnostic tools, to no avail.  I have run ipconfig in command prompt (admin) and received a ‘media state media disconnected’ message.  I have tried resetting TCP/IP.  I have reset the modem & unplugged/replugged it.  I tried a network reset/restart.  None of these have worked.  I’m sure I’ve tried a few other methods over the past week-plus that I can’t remember and have gotten the same results.

 

The modem’s new and working for every other device so I doubt the problem lies with it.  The limit on connected devices doesn’t seem to be an issue.  The only other thing I can think of being an issue is the frequency…and even then I don’t know how/where to start in regards to sorting that out and I don’t want to just go in blind to solve it and risk causing a problem for the other working devices in the house.

 

Thanks for whatever help you can provide.  If what I’ve said doesn’t cover enough info let me know.  I’m really running out of patience with this especially considering that everything else seems to be in working order.  I’d like to exhaust all reasonable efforts before I try sending it in for repairs or reinstalling Windows 10 (the latter of which I’d really prefer not to have to do unless that’s a last resort).  I apologize if this belongs in External Hardware or Windows 10…I’m working under the assumption that this is an internal/adapter issue.

 

Specs:

Microsoft Windows 10 Home

10.0.1.19042 Build 19042

Dell Inspiron 5559 x64-based

BIOS: UEFI, Dell Inc. 1.1.5, 12/21/2015

Intel® Core™ i3-6100U CPU @ 2.30GHz, 2301 Mhz, 2 Core(s), 4 Logical Processors

Intel® Dual-Band Wireless-AC 3160

 

 

 

 

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