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Laptop is sloooow need help please

Laptop is sloooow need help please

Laptop is sloooow need help please

Hi there,

I am axe0 and I will be helping you with your computer problems.

Please follow these guidelines

  • Refrain from making changes to your system, unless instructed to, so I know the exact state of your system. This includes installing or uninstalling programs, deleting files, modifying the registry, running scanners or tools of any kind.
  • Follow the provided instructions in the order they are posted.
  • If you have any problem with a tool or instructions, or have questions, please stop and ask me before moving on.
  • Do not run any tool more than once, unless instructed to.
  • Copy and paste log files inside your reply, unless otherwise instructed.
  • Make sure to use Notepad for all logs, ensure Wordwrap is unchecked. In Notepad, click Format and uncheck Word wrap if it is checked
  • Share as many details about your problem as possible, the more you share the easier it will be to solve your problem.
  • I may not reply immediately because these logs can take some time to analyze. If it takes more than 48 hours you’ll be notified. Feel free to PM me with a link to your thread if you haven’t received a reply after 48 hours.
  • Please try to reply within 24 up to 48 hours to ensure quick and efficient removal of malware. If there’s no response from you within 3 days, I will bump your thread. If there hasn’t been a response from you after 5 days then your thread will be closed.
  • Please understand that I am a student and my posts need to be approved by an Instructor before they appear here, this can add some delay but guarantees the quality in help.
  • Stick with me until the end to ensure there are no remnants of malware left. When there is no malware present you will get a confirmation from me.

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FRST logs
Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the version compatible with your system. If you are not sure which version applies to your system, download both of them and try to run them. Only one of them will run on your system, that will be the right version.

  • Right-click FRST then click “Run as administrator“.
  • When the tool opens, click Yes to disclaimer.
  • Press the Scan button.
  • When finished, it will produce a log called FRST.txt and Addition.txt in the same directory the tool was run from.
  • Please copy and paste both logs in your next reply.

 

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In your next post
In your next post, please include the following. Make sure to copy and paste any requested logs unless asked to attach it.

  • Content of FRST.txt
  • Content of Addition.txt

Jimmy Westenberg

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