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Gmail app Promotions or Social tab not working, shows ‘no connection’…


Gmail app Promotions or Social tab not working, shows ‘no connection’…

Gmail is one of the most popular email services with over 1.8 billion active users worldwide according to stats shared by Statista.

To keep users satisfied with Gmail, Google has been steadily improving the web version as well as its iOS and Android apps.

Some of these improvements might not seem like much but are a tremendous help such as the Promotions or Social tab in the Gmail app.

As the name suggests, it keeps your primary inbox free from promotional and social media spam.

But it seems that some Gmail users using the app on their iOS devices have recently started reporting that the Promotions and Social tabs aren’t working.


@gmail I’m having a really weird problem with Gmail right now, using Gmail iOS app on iPad and iPhone. Only the primary tab loads, and tapping on any other tab just gives me a message, “No connection”. Issue is on both devices very suddenly. Desktop works fine. Whats happening? (Source)

@gmail any status updates on iOS app issues? Looks like some weird server problems? Can load main inbox but not folders/tabs (just get a “no connection” error) (Source)

@gmail getting a “no connection“ error in gmail app on iPhone and iPad. No able to load any mails. App version is 6.0.201231 (Source)

Reports of the problem started appearing some hours ago and it appears that Google is yet to fix the issue.

It’s possible that a bug in the latest update for the Gmail app (version 6.0.201231) for iOS is to blame for the Promotions or Social tab not working.

However, there’s nothing to confirm the same. That said, here’s a screenshot of the error shared by a user on Twitter.



While Google has not made any official comment on the issue, a Diamond Product Expert on the company’s community forums has claimed that they’ve passed it on to the team to look into it.

Assuming it is, I have noticed other users complaining about this issue. So, I have passed it over to the team at Gmail for a look-in. (Source)

That said, we’ll post an update if and when there are any further developments regarding the Promotions or Social tab not working in the Gmail app for iOS devices.

NOTE: There are more such stories in our dedicated Google section so be sure to go through it as well.

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